Privacy Policy
Last updated: August 2026
Thank you for choosing to be part of our community at Khaya Multimedia. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our practices, please contact us at support@khayamultimedia.com.
What information do we collect?
Information automatically collected
Certain information — such as IP address, browser and device characteristics — is collected automatically when you visit our app or website. This does not reveal your specific identity but may include device and usage information, operating system, language preferences, and other technical information needed to maintain security and operation.
Information collected through our apps
- Mobile device access: We may request access to storage, location, and other features. You can change these in your device settings.
- Mobile device data: Device ID, model, manufacturer, operating system, version information, and IP address.
- Push notifications: We may send push notifications about your account or content. You can opt out in your device settings.
- Account data: Email, display name, and profile information you provide during registration.
- Payment data: Transaction records processed through our payment providers. We do not store full card numbers.
How do we use your information?
- To provide, operate, and maintain our platform
- To process transactions and manage subscriptions
- To send service announcements and account notifications
- To send marketing communications (with your consent — opt out anytime)
- To analyse usage trends and improve our services
- To detect, prevent, and address fraud and security issues
- To comply with legal obligations
Will your information be shared with anyone?
We only share information in these situations: to comply with laws, to protect vital interests and legal rights, with vendors and service providers who perform services on our behalf (payment processing, hosting, email delivery), in connection with business transfers, and with your consent.
What are your privacy rights?
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing communications
- Withdraw consent to data processing where consent was the legal basis
To exercise any of these rights, contact us at the email above.
Data retention
We retain personal data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account at any time.
Security
We use administrative, technical, and physical security measures to protect your personal information. While no method of transmission over the internet is 100% secure, we strive to use commercially acceptable means to protect your data.
Children's privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us so we can delete it.
Changes to this policy
We may update this privacy policy from time to time. The updated version will be indicated by the revised date at the top of this page.
Contact us
If you have questions or concerns about this privacy policy, email support@khayamultimedia.com.